Michigan First Credit Union

The work

Two products, one bank.

As the lead UI/UX designer at Michigan First Credit Union, I was responsible for the design of both its online banking experience and its mobile banking application. The online banking platform was a complete redesign of an outdated experience, with a focus on improving usability, navigation, and the overall interface while introducing new functionality. The redesigned experience was also designed to work in conjunction with the mobile application, creating a more consistent digital banking experience across platforms.

The mobile application extended that experience beyond a responsive website, providing members with a dedicated, stand-alone banking tool available through the major mobile app platforms. This created a more direct connection between Michigan First and its members, while providing opportunities for real-time information, member benefits, and other services to be delivered directly through the app. The project required balancing the needs of a complex financial product with the goal of making everyday banking feel clear, intuitive, and accessible.

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